Shipping Policy

At Veya Motion Studio, we are committed to providing you with a smooth and enjoyable shopping experience. We carefully prepare and ship your orders so you can enjoy your wellness products with confidence. Please review our shipping policy below for information about order processing, shipping times, and delivery.

1. Order Processing

Orders are typically processed within 3-5 business days after they are placed. Business days exclude weekends and holidays.

During holidays, promotional events, or periods of high order volume, processing times may be slightly longer. You will receive a confirmation email once your order has been placed and a shipping confirmation email with tracking information when your order ships.

Please ensure that your shipping address is accurate and complete when placing your order.

2. Shipping Rates and Delivery Estimates

Shipping rates are calculated at checkout based on your delivery address, order size, and selected shipping method.

Estimated delivery times begin after your order has been processed and shipped. Delivery estimates are not guaranteed and may vary depending on your location, carrier delays, weather conditions, and other unforeseen circumstances.

Any available free-shipping promotions or minimum purchase requirements will be displayed on our website or at checkout.

3. Domestic Shipping

Veya Wellness currently ships to eligible addresses within the United States.

Delivery times vary by destination and selected shipping method. Customers will receive tracking information when available so they can monitor the status of their shipments.

If we expand our shipping destinations, any additional options and applicable charges will be communicated at checkout.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number, when available.

Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation. If your tracking information has not updated after this period, please contact us for assistance.

5. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at orders.veya@gmail.com. We will do our best to update the address before the order ships, but changes cannot be guaranteed once an order has entered processing or been handed over to the carrier.

Veya Wellness is not responsible for delivery issues resulting from incorrect or incomplete addresses provided at checkout.

6. Delayed, Lost, or Missing Packages

Although we work to ensure timely delivery, shipping delays may occasionally occur due to circumstances outside our control.

If your package appears delayed or has not arrived within the estimated delivery window, please contact us at orders.veya@gmail.com with your order number.

If your tracking information shows that your package was delivered but you have not received it, please check your delivery location, mailbox, household members, or building management and contact the shipping carrier if appropriate. You may also reach out to our customer service team for further assistance.

We will review reported shipping issues and help determine the appropriate next steps.

7. Damaged or Incorrect Orders

We want every Veya Wellness order to arrive in excellent condition.

If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery at orders.veya@gmail.com. Include your order number, a brief description of the issue, and clear photographs of the product and packaging when applicable.

Our team will review your request and work with you to determine an appropriate resolution in accordance with our return and refund policy and applicable law.

8. Shipping Restrictions

Certain products may be subject to shipping restrictions based on their ingredients, packaging, destination, or applicable regulations.

If an item cannot be shipped to your location, we will notify you when reasonably possible and provide information about the available options.

9. Changes to This Policy

Veya Wellness reserves the right to update or modify this shipping policy at any time. Changes will take effect when the revised policy is published on our website.

We encourage customers to review this page periodically for the most current information.